In the process, all views, interests, ideas and feelings are equally being heard and recognized.
This allows, among other things, the needs to be identified that are hidden beneath the injuries and in this way, step by step, mutual understanding is reached.
The mediator’s attitude of impartiality creates a safe space where all this is possible.
When the needs and what is important to each party are named, we move on to a joint search for possible solutions.
A mediation is being ended by an agreement or conclusion that all present sides confirm.